At Hotgadget, we want to ensure our customers are delighted with their purchases. Therefore, we have implemented a Replacement & Return policy to address situations where customers are not entirely happy with their purchase.
To request a replacement or return, please tap here
Replacement Policy
We are trying hard to serve your order to your appropriate products and sizes. In case if you received the wrong product or it's unfit to your size, you can exchange your product within 7 days of delivery.
- Your reverse pickup will be scheduled by Hotgadget at no cost within 2-3 working days of your request.
- Unbox Video proof is mandatory for package opening without cut and pause, as per our return and replace policy.
- The product must be unused, in the same condition that you received it, and in its original packaging.
- Once we receive the retuned items, our team will inspect them and issue a replacement.
Return Policy
We are trying hard to serve your order to your appropriate products and sizes. In case if you received the wrong product or it's unfit to your size, you can return your product within 7 days of delivery.
- Your reverse pickup will be scheduled by Hotgadget at no cost within 2-3 working days of your request. If reverse pickup not possible by our side customer have send product by themselves to our warehouse.
- Unbox Video proof is mandatory for package opening without cut and pause, as per our return and replace policy.
- The product must be unused, in the same condition that you received it, and in its original packaging.
- Once we receive the retuned items, our team will inspect them and issue a refund in the form of store credit. The store credit can be used for future purchases at the our store.
Exclusions:
- Products damaged due to misuse or improper handling.
- Physical and water damage.