To request a returns & exchanges, please tap here
At Hotgadget, we want to ensure our customers are delighted with their purchases. Therefore, we have implemented a Return & Exchange policy to address situations where customers are not entirely happy with their purchase.
Exchange
We are trying hard to serve your order to your appropriate products and sizes. In case if you received the wrong product or it's not working, you can exchange your product within 7 days of delivery.
- Your reverse pickup will be scheduled by Hotgadget at within 2-3 working days of your request.
- In case the reverse pickup is not generated, the customer must send the product themselves.
- Unbox Video proof is mandatory for package opening without cut and pause, as per our policy.
- The product should be unused, in the same condition as when you received it, and in its original packaging.
- Once we receive the retuned items, our team will inspect them and issue a replacement.
Returns
We are trying hard to serve your order to your appropriate products. In case if you received the wrong product or it's not working, you can return your product within 7 days of delivery.
- Your reverse pickup will be scheduled by Hotgadget cost within 2-3 working days of your request.
- In case the reverse pickup is not generated, the customer must send the product themselves.
- Unbox Video proof is mandatory for package opening without cut and pause, as per our policy.
- The product should be unused, in the same condition as when you received it, and in its original packaging.
- Once we receive the returned items, our team will inspect them and issue a refund in the form of store credit, which can be used for future purchases at our store.
- Replacement or Request will not be processed if product damaged due to Misuse, Physical and water damage.
- Customer pays return shipping if they do not like the product.
- Replacement or Request will not be processed if the product is received without accessories.