To request return & exchanges

 

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At Hotgadget, we want to ensure our customers are delighted with their purchases. Therefore, we have implemented a Return & Exchange policy to address situations where customers are not entirely happy with their purchase.

 

Cancellations/Modifications

To cancel or modify your order, please do so before it is shipped. Once the product is shipped, cancellations or modifications cannot be processed through our website.

 

Exchange Order

You can exchange your product within 7 days of delivery. To be eligible, the product must be unused, in its original packaging, and with all tags intact. Exchanges are applicable for incorrect colors, defective products, or wrongly delivered items.

• We recommend recording video while you open your order without cut and pause. Without video proof, returns or exchange cannot be processed.
• The product should be unused, in the same condition as when you received it, and in its original packaging.
• If receive a product with an incorrect color, defective, or wrong item due to an error by Hotgadget, our team will arrange a free reverse pickup.
• If the issue is caused by the customer, the must send the product to our warehouse at their own cost.
  
• Once we receive the retuned items, our team will inspect them and issue a exchange within 24 hours.

Return Order

You can return your product within 7 days of delivery if it is eligible for return. To be eligible, the product must be unused, in its original packaging, and with all tags intact.

T&C 

   

• Return or Exchange will not be processed if product damaged due to misuse, physical damage.
• Return or Exchange will not be processed if the product is received without accessories and original packaging.
• We only allow exchanges for items in the Wrist Wear & Earbuds Headphone category with the same product and variant.
• Please check the size before placing an order.

• For a hassle-free process, please provide a proper unboxing video without any cuts or pauses.